Lone Sailboat

Our Method

Legacy businesses deserve modern operators, not just quick fixes

Our proven approach: technology + story + momentum, built for ownership, not dependency.

Our Philosophy

Modern Operators for Legacy Businesses

Legacy businesses didn't survive by accident. They earned their place through consistent value, trusted relationships, and proven expertise. Our job isn't to replace what works—it's to make what works visible, scalable, and future-proof.

Technology

Systems you own completely. No vendor lock-ins, no subscription traps. Built for your business, controlled by your business.

Story

Your expertise, experience, and approach captured in ways that both people and AI can understand and trust.

Momentum

Consistent rhythm that turns one-off wins into sustainable growth. Measurement, refinement, and steady progress.

Discovery First

Where We Start

Before touching any tools or building any systems, we need to understand what you've already built. Your reputation. Your relationships. Your expertise. The processes that work.

Legacy businesses have advantages that startup culture often overlooks: deep knowledge, proven methods, trusted client relationships, and years of solving real problems. Our technology should amplify these strengths, not replace them.

Your History

What you've built, how you've grown, what challenges you've overcome

Your Strengths

The expertise and approach that sets you apart from competitors

Your Reputation

How clients see you, what they value most, why they choose you

Our Discovery Process

1

Business Deep Dive

Understanding your operations, client journey, and current processes

2

Competitive Analysis

How you're positioned in your market and what makes you different

3

Client Perspectives

What your best clients value most about working with you

4

Growth Opportunities

Where technology and storytelling can have the biggest impact

Technology Foundation

Simple, clean, fully under your control

We build the essential systems every business needs—websites, booking, payments, analytics— but we build them so you own them completely. No subscriptions you don't control, no platforms that can disappear overnight.

Websites & Hosting

Fast, secure, fully owned. No platform dependencies or surprise restrictions.

Booking & Payments

Seamless scheduling and integrated payments that reduce admin and boost conversion.

Analytics & Insights

Clear data about what is working, where visitors come from, and how to optimize.

Full Ownership

You hold all credentials, source code, and documentation. No vendor lock-ins.

Why Ownership Matters

No Monthly Fees

Pay once, own forever. No subscription traps or surprise price increases.

Complete Control

Make changes when you want, how you want. No platform restrictions.

Future-Proof

Your systems grow with your business, not against vendor limitations.

Storytelling Engine

Turning history and expertise into content people and AI understand

Your decades of experience solving real problems is invaluable. But if Google and ChatGPT don't understand what you do, potential clients will never find you.

We capture your expertise through filming, case studies, and content that works across all platforms—from detailed long-form content for serious buyers to quick social clips that build awareness.

Process Documentation

How you work, why it matters, what makes you different

Case Study Creation

Real client stories that demonstrate your impact and approach

AI-Ready Content

Structured so search engines and AI tools can surface your expertise

Content That Works Everywhere

Long-Form Content

Detailed case studies and process explanations for serious buyers

Social Snippets

Quick insights and behind-the-scenes content for awareness

Video Documentation

Show your process, your team, and your results authentically

Search Optimization

Content structured for both human readers and AI understanding

"The best businesses aren't just good at what they do—they're good at explaining why it matters."

Your story, told in ways that build trust and drive discovery

Momentum System

A rhythm of updates, measurement, and consistency turning one-off wins into long-term growth

One-off projects don't create lasting change. Real transformation happens when good systems become consistent habits, when measurement drives improvement, and when small wins compound into sustainable growth.

We don't just build and disappear. We establish rhythms that keep your business moving forward, systems that get better over time, and metrics that show you exactly what's working.

Editorial Rhythm

Sustainable content schedule that builds authority without burnout

Performance Tracking

Clear metrics that show what's resonating and where to focus

Iterative Improvement

Systems that evolve and improve as your business grows

The Momentum Cycle

1

Measure

Track what matters: traffic, leads, conversions, client satisfaction

2

Create

Regular content that showcases expertise and builds trust

3

Optimize

Refine based on data, feedback, and changing business needs

4

Scale

Expand what works, eliminate what doesn't, compound success

"Success isn't about one perfect campaign. It's about building systems that get better every month."

Consistent improvement over dramatic transformations

Team & Tools

The mix of human expertise and lightweight technology that powers our approach

Human Expertise

Team member

Business Strategy

Understanding legacy business operations, identifying growth opportunities, and designing sustainable transformation strategies.

Team member

Technical Development

Building robust, scalable systems using proven technologies. Focus on ownership, performance, and long-term maintainability.

Team member

Content Strategy

Capturing your expertise in formats that work across platforms, from detailed case studies to social media content.

Lightweight Technology

We use proven, reliable tools that prioritize performance, ownership, and simplicity. No experimental frameworks, no vendor lock-ins, no unnecessary complexity.

Next.js & React

Development

Modern, fast, SEO-friendly websites

Tailwind CSS

Design

Clean, responsive, maintainable styling

Vercel

Hosting

Reliable, fast, scalable deployment

Stripe

Payments

Secure, trusted payment processing

Google Analytics

Analytics

Comprehensive traffic and behavior tracking

Figma

Design

Collaborative design and prototyping

Why This Combination Works

Business-First Thinking

Technology serves your business strategy, not the other way around

Proven Reliability

Tools and approaches with track records, not experiments

Long-term Sustainability

Systems built to last and evolve with your business

Our Process

How We Work Together

Every project follows a structured approach designed to minimize disruption while maximizing impact. You'll be involved at every step, with clear milestones and regular communication.

1

Discovery

1-2 weeks

Deep dive into your business, market, and current operations

Key Activities

Business process analysis
Competitive landscape review
Client journey mapping
Technology audit
Growth opportunity identification
2

Design

2-3 weeks

Strategic planning and system architecture

Key Activities

Information architecture
User experience design
Technical specification
Content strategy planning
Integration planning
3

Implementation

4-8 weeks

Building your systems and content foundation

Key Activities

Development and testing
Content creation and filming
System integration
Quality assurance
Performance optimization
4

Refinement

Ongoing

Monitoring, optimization, and iterative improvement

Key Activities

Performance monitoring
User feedback analysis
Content optimization
Feature enhancements
Training and support

What Makes Our Process Different

Business-First Approach

We start with your business needs, not technical possibilities. Every recommendation serves a clear business purpose.

Transparent Communication

Regular updates, clear timelines, and honest feedback. You'll always know what's happening and why.

Knowledge Transfer

We document everything and train your team so you're never dependent on external support for basic updates.

Proof & Outcomes

What happens when this approach is applied

300%

Average increase in qualified leads within 6 months

Across manufacturing, professional services, and retail clients

85%

Reduction in time spent on manual marketing tasks

Through automation and streamlined workflows

£2.4M

New revenue generated for a single client in year one

Heritage manufacturing company transformation

45%

Improvement in client acquisition cost

Better targeting and conversion optimization

Mini Case Snippet

The Challenge

A 40-year-old precision engineering firm was invisible online despite having superior quality and decades of expertise. They were losing contracts to competitors with better digital presence.

The Approach

  • Built owned digital foundation (website, CRM, analytics)
  • Created video case studies showcasing 40 years of expertise
  • Established consistent content rhythm and performance tracking

The Results

300% increase in qualified leads
From 2-3 per month to 12-15 per month
£2.4M new revenue in year one
Direct attribution to digital transformation
85% reduction in admin time
Automated quoting and client communication
"We didn't just get a new website. We got a complete transformation of how customers find us, understand what we do, and decide to work with us. The systems they built are still driving growth two years later."
David Richardson
Managing Director, Heritage Manufacturing

Start Your Conversation

Ready to explore what this approach means for your business? Let's discuss your challenges, your goals, and how modern operations can help you build on what you've already achieved.

30-Minute Discovery Call

Understand your business and identify opportunities

No Pressure, No Pitch

Honest conversation about what makes sense for you

Clear Next Steps

Actionable recommendations, whether we work together or not

"The best time to plant a tree was 20 years ago. The second best time is now."

Your business has already proven its value. Let's make sure the world can find it.

Charted is a boutique consultancy and operational partner for owner-led businesses.
Email: [email protected]
Based in London, UK.
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